More than an Alternative.
Acuity is the Superior Operating System for Renewables.
Acuity was Built from Day 1
to be Different By Design.
Acuity is NOT another cloud-based SaaS silo your business becomes locked into.
Acuity IS a Swiss army knife for monitoring and controls integration that is tailored specifically to meet the needs of renewable energy operations and integration.
Need to support a new device type?
Go ahead and map in the new drive or simply ask us for help. We support that.Need to build a custom view to visualize your system and operate your way?
Our no-code drag-and-drop user interface allows you to change your user interface on the fly by using pre-built analytics tools for both performance engineers and classroom visualization needs.Need to get data from Acuity into your cloud or business systems?
Our build-in JSON RESTful Web API supports no-code configuration for instant creation and access to exactly the information you need for both real-time and historical data access.
Get Started Today.
Post-Sale Support
We value our customers and believe that our service to them is our best offering. Our professional staff makes every effort to be available to customers at any time.
Customers can contact us for support at any time by calling our 24/7 operations hotline (470) 344-9677 or emailing at help@aderisenergy.com.
In addition, customers may use FOCUS’ built-in Request Support tool to open and track support items as well.
During the Warranty Term, all warrantable requests are processed under the warranty terms, including replacement parts, troubleshooting, and remote re-commissioning to help get your project up and running as quickly as possible.
For support requests outside of the warranty term, Aderis follows the same support process, however there may be charges for replacement parts of support in a similar manner to non-warrantable requests during the warranty term.
To enable customer self-service options, spare or replacement parts may be purchased directly from Aderis’ online ReStore.